Terms & Conditions

1. Introduction
2. Purchase of Products
3. Payment & Pricing
4. Delivery
5. Cancellations & Returns
6. Product Characteristics
7. Customer Accounts
8. Site Terms

1. Introduction
These terms and conditions apply to any purchases made from this Belgica Furniture website. We have tried to keep the terms and conditions as clear as possible and provide all relevant information we can so you can fully understand the process of your purchase from time of ordering to delivery and beyond. If you need clarification on any information within these terms and conditions please contact us: info@belgicafurniture.com 

Please note that different terms (including prices, charges for service, availability, delivery times and returns) apply to purchases made in our store.

2. Purchase of products 
We will send you as soon as possible an email to the email address you have provided to us confirming receipt of your order, your payment, your order number, estimated delivery time and personal details ("Order Acknowledgement"). 

No order has been accepted by us until your "Order Acknowledgement" is reviewed by Belgica Furniture and we have sent you an ("Order Confirmation") by email. A contract will be formed when we accept your order in accordance with this paragraph but you will still have the right of cancellation in accordance with your rights detailed in the Cancellation section below.

3. Payment & Pricing 
Payment is made in full at the time of purchase online or a deposit option is also available. No orders will be fully completed or dispatched until full payment has been received for the goods. All payments must be in pounds Sterling. We accept most major credit cards at belgicafurniture.com, in the case that you are unable to use your card or are having difficulty processing your payment please contact us for assistance: 01506 829447

All prices are inclusive of VAT, adjustments will be made to comply with any changes in rates or other legally imposed changes in respect of VAT.

Please note that when purchasing a product which has a number of customisable options the price may change depending on the finish options you choose .i.e. if you choose to purchase a dining room table and change any customisable options colour/material /size etc the price will update to reflect the changes. The difference in price is applied at the time of purchase.

All products sold by Belgica Furniture have a minimum 1 year manufacturer’s guarantee, however many manufacturers offer longer guarantees through their company. This is usually presented in your paperwork you receive with your new furniture.

4. Delivery
Our special White Glove Delivery service will be arranged within our normal delivery areas on designated days. Requests for specially timed deliveries may be possible but will be subject to an extra charge. The Product is your responsibility from the time we deliver the Product to: (i) the address you gave us; (ii) to your own third party carrier. It is the customers responsibility to ensure that access to their property will not inhibit delivery and that hazards and restrictions that could cause damage or harm be removed. If rescheduling of delivery has to be rearranged due to any restrictions or hazards presented to our delivery team, a rescheduling charge may be applicable. The customer is asked to examine the goods after delivery and notify the company of any fault or damage within 48 hours.

Lead Times
All dates quoted at the time of sale are made in good faith and are not legally binding and whilst we always make every effort to honor them, it must be recognised that they are estimates only and consequently we cannot accept liability or damage claims resulting from overdue deliveries.

Delivery Costs
Delivery costs are automatically calculated by Belgica Furniture at the time of check out when you are ordering.

If you are unable to take delivery of the goods when they become available, storage can be arranged for a maximum of 6 weeks, as long as payment of full balance has been received. Storage for longer periods may be arranged at the Company's discretion but will be chargeable. Please contact us: info@belgicafurniture.com

Additional Costs
There may be further costs incurred when a delivery date and time set between belgicafurniture.com and the customer and the customer fails to attend to accept the delivery of the goods. When the customer fails to highlight specific delivery details which may cause problems and delay the delivery of the goods to the customer, e.g. lack of notification to belgicafurniture.com delivery service that a door or window will have to be removed in order for goods to be placed inside the building. When the customer does not notify belgicafurniture.com delivery service that there are adverse circumstances, which could affect the delivery of a product. For example the lift in the building is not in operation. 

In any of these circumstances, Belgica Furniture reserves the right to charge an additional delivery charge in order to rectify the situation and ensure delivery. This also ensures that the goods, which the customer ordered, are in the best condition and have not been damaged in previous delivery attempts and so at the time of final delivery goods are in ideal condition.

5. Cancellations & Returns

Should you wish to cancel any order you must give us a much notice as soon as possible, as Products ordered that have already entered the manufacturing or shipping stage with our suppliers unfortunately cannot be cancelled. Deposits are non-refundable.

If you wish to cancel after delivery of Products from your online order, this must be done within 14 days after your delivery date. These cancelled Products must be returned to us within 14 days from the date of your cancellation. After 14 days, refunds are not possible and beyond 14 days credit notes may be issued and are at Belgica Furniture's discretion. Products returned to us must be in their original packaging. Please Note: On delivery of your Products, you have an opportunity to decline that our delivery teams take away any packaging so that you can retain them in the eventuality of a return. Any goods returned must be in undamaged, unmodified, as-new condition with any tags and labels intact. This cancellation period will expire after 14 days from the delivery date. After this 14 day period has expired we do not accept returns of any Products purchased unless faulty or not as described.

Except where your Products are faulty or not as described, you will have to bear the direct cost of returning any Products to us.

In order for Belgica Furniture to collect these Products, you agree that we will charge you return fees. These costs will be higher than original delivery costs and could include import/customs fees, as these would have been subsidised at the time of purchase by Belgica Furniture. A restocking fee for returned goods may also apply at the discretion of Belgica Furniture.

To exercise your right of cancellation, you must contact us within 14 days from delivery with your intention to return the Product. Please email us at info@belgicafurniture.com and include the following details:

• Your name, address and order number
• A brief description for your reason for return
• Preferred contact details

A member of our team will contact you to discuss the quickest and most efficient way of returning your product. Please do not send any returns back to us without contacting us. Refunds for returns are normally processed within 14 days to allow our team a chance to fully inspect returned Products. Delivery / Assembly costs are non-refundable. Please note: If an uplift of goods is required, a further cost will be incurred which varies on your location and congestion charges etc.

Return Exemptions:
We cannot accept the return of certain products for hygiene reasons (such as mattresses and pillows). Clearance goods are also non-returnable products. Please be advised that customised and made to measure goods are also excluded from our returns policy, such as items that are manufactured to order to a customer's unique specification (such as sofas and chairs which are made to order by our suppliers in a specific choice of material and size chosen by customers).


6. Product Characteristics
As products, methods and materials continually improve we reserve the right to change specifications from time to time. We will not make any significant variations without your agreement following confirmation of your order.

Leather Products 
Age adds character and reflects how the leather furniture has been used during its lifetime. Over the years, leather adapts itself to the user and develops a personalised and individual look. With regular use, as the leather fibers relax, we expect that comfort creases may form in the areas that receive the most body contact, such as seat and back cushions. All these signs serve as more evidence of the leather's authenticity and should be no cause for concern. Dyes are absorbed differently throughout the hide and some colour variation is normal and expected. Colour variation ranges from slight in pigmented top-coat protected finishes, to distinct, in semi or full aniline finished leathers, with no colour pigments. Scars, wrinkles and folds all contribute to the natural beauty of top grain leathers and do not affect the performance or longevity of the leather. The appearance of these characteristics varies from minimal to prominent, depending on the hide selection and processing.

Care for Wooden Furniture 
It is very important to ensure that the house humidity is kept at a constant level between 40% and 60% as this will prevent your wooden furniture from cracking or warping as well as preventing any doors or drawers from sticking. A correct humidity is essential for maintaining your wooden furniture. House humidity can be measured with a hygrometer. The humidity can be kept constant by placing water trays on your radiators or through the use of a humidifier. Alongside humidity, a constant room temperature is equally as important. The ideal temperature during the day is 21 degrees Celsius and at night no less than 14 degrees Celsius.

Variation in product specification 
Please note: Products pictured on our website are for demonstration and display purposes, therefore we would always ask customers to take the opportunity to view products and samples in person.

Due to the shortage of certain new raw materials, some products supplied by the Company could differ slightly in actual construction from the goods shown in sample or pattern form. The Company state any changes that are made will result in a performance of an equally high or improved standard. The quality coding will remain the same and the quality guarantee will continue to apply.

Extended Care
Belgica Furniture offers extended care through Staingard. Please see www.staingard.co.uk for full details. If you wish to purchase additional piece of mind for your furniture, you can do this at the time of purchase. Otherwise please contact us to arrange this: info@belgicafurniture.com
Please note if you wish to have this cover this can only be added before you receive delivery of your products.


7. Customer Accounts
New customers wishing to make a purchase or receive newsletter information are required to register with the site by entering some details which will allow you to place orders and receive newsletters from belgicafurniture.com regarding special offers and sales which are up and coming, so you don’t miss out.

After you have registered and you wish to purchase a product from the store you must login using your email address and password, which you assigned at the time of registration. This will allow you access to your account where you can update details, view previous orders and make purchases. If you have forgotten you password an email reminder will be sent to the email address registered with the account giving you instructions on how to continue.

To simply browse the store you do not have to login to your account. Please note that all information is confidential and will not be passed to any outside parties.

8. Site Terms
Belgicafurniture.com produces and maintains this website, the display of the Items and the mechanism for secure card purchase using Secure Socket Layer (SSL) security. All sales through the website are made on the Terms & Conditions which you should read and accept before proceeding with your order. www.belgicafurniture.com provides this Site on an "as is basis" and makes no representations or warranties of any kind with respect to it or its contents and disclaims all such representations and, warranties (in the case of consumer sales to the extent permitted by law). In addition belgicafurniture.com makes no representations or warranties about the accuracy, completeness or suitability for any purpose of the contents of any advertisements or any information and graphics published therein. The contents of this Site may contain technical inaccuracies or typographical errors. Neither belgicafurniture.com nor any of his employees or other representatives can accept any liability for damages arising out of or in connection with the use of this Site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensation, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

It is agreed that belgicafurniture.com shall have the right at any time, without the necessity to give notice, to revise any process advertised.

The exclusions and limitations in this Disclaimer are not intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit belgicafurniture.com's liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

Use of this website is on the understanding that all brand names, product names, titles and copyrights displayed are the trade marks or trade names or copyrights of belgicafurniture.com and their owners. belgicafurniture.com uses Secure Socket Layer (SSL) to both protect users of the site's credit card service and to assist their worries concerning shopping online. However, any losses incurred or sustained by users who transmit information by means of email or other internet links where culpable negligence is proved, be borne solely and exclusively by that customer and in no event shall any such losses in whole or in part be borne by belgicafurniture.com. The necessity for users to sign out on completion of their shopping when using public computers cannot be stressed more as belgicafurniture.com cannot accept any liability flowing from such failure.

Permission is granted only electronically to copy and/or print on hard copy portions of this site for the sole purpose of placing an order with belgicafurniture.com or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of belgicafurniture.com is strictly prohibited.

Trade Marks
All trademarks, product names and company names or logos cited herein are the property of their respective owners.

Belgicafurniture.com accepts no responsibility for the content of any site to which a hypertext link from this site exists.
The links are provided "as is" for your convenience and is not an endorsement or approval with no warrant, express or implied, for the information on other such sites over which belgicafurniture.com has no control.

Whilst belgicafurniture.com makes all reasonable attempts to exclude viruses from this website, such exclusion cannot be ensured and no liability is accepted for viruses, worms, Trojan horses or other items of a destructive nature. Thus, you are recommended to take all appropriate safeguards before downloading information from this website, its operator or its contacts.

All use of this site and all sales made are subject to English law and the non-exclusive jurisdiction of the Scottish Courts.

In these terms: “Items” means any object displayed on the Site for sale. ‘Supplier’ means the seller of an Items for resale. ‘Contract’ means the electronic on-line contract generated by the Supplier’s acceptance as notified by belgicafurniture.com's acceptance to You of Your offer to purchase the Items. 'Order Form' means the order form published on the Site.‘You’ and ‘Your’ mean the person ordering the Items under these Terms as identified on the Order Form. 8.6 "belgicafurniture.com" means belgicafurniture.com ("We" or "Us" or "Our") “Site” means belgicafurniture.com

We use a secure server that implements Secure Socket Layer Technology to prevent any person from gaining access to Your credit card or registration information which is on Our site or being transmitted across the internet. If you discover that goods or services have been ordered using your credit card details in circumstances where You have not authorised this then You should immediately notify Us as well as Your card provider in accordance with its reporting rules and procedures.

Contact details: Belgica Furniture, Grangemouth Road, Bo’ness, EH51 0PU